Connected enquiries
Businesses can connect supported WhatsApp, Facebook Messenger and Instagram business assets, designated email and website enquiries. Incoming conversations are routed only to that customer’s tenant-separated SPGFlow workspace.
SPGFlow Connect™ · Customer communications
Every customer conversation.
One place.
SPGFlow Connect helps small teams bring supported messaging, email and web enquiries into one organised customer timeline—regardless of industry. Sign & Print is our first specialist solution and proving ground.
One customer timeline
Authorised team members can review, assign and follow up enquiries while retaining customer details and supported conversation history in one place.
Customer control
Each business chooses which supported channels to connect, controls staff access and can disconnect integrations or request deletion of imported messaging data.
Connect roadmap
Built horizontally. Launched with real businesses.
SMS, telephone call events, voicemail and further provider integrations are planned additions. The capability-based communications layer is designed to support different providers by country without locking SPGFlow to one telecom service.
How Meta data is used
SPGFlow uses messages, sender and recipient identifiers, timestamps, attachments and delivery information solely to provide the connected inbox and related workflow requested by each business customer. SPGFlow does not sell Platform Data or use it for unrelated advertising.
Connections use Meta’s official authorisation processes, and credentials are handled through secure configuration flows.